Refund policy

RETURN AND REFUND POLICY

Last updated: October 2026

At Tobe Asikoko, we want every piece to be received and experienced as intended. If you are not completely satisfied with your purchase, you may be eligible to return it in accordance with the terms below.

RETURNS

We accept eligible returns within 30 days of delivery for items that are unworn, unused and in their original condition.

Items must be returned with all original tags and packaging intact and must not show signs of wear, washing, alteration, damage or use beyond what is reasonably necessary to inspect and try on the garment.

Please contact us before sending any item back. We will provide instructions for completing your return.

For returns made because you have changed your mind, you are responsible for the cost of returning the item unless otherwise stated.

UK STATUTORY CANCELLATION RIGHTS

If you are a consumer in the UK purchasing online, you have statutory rights to cancel your order within 14 days of receiving your goods, without giving a reason. Once you notify us that you wish to cancel, you generally have a further 14 days to return the goods.

These statutory rights are separate from our 30-day returns policy and are not affected by it.

Where a statutory cancellation applies, we will refund the applicable amount in accordance with UK consumer law. This includes the cost of standard delivery where required by law. Any additional amount paid for an upgraded delivery service is not normally refundable.

You may handle and try on garments to the extent reasonably necessary to establish their nature, characteristics and fit. We may be entitled to make a deduction where goods have been handled beyond what is reasonably necessary and their value has consequently been diminished.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and photographs of the issue.

We will assess the issue and, where appropriate, arrange a repair, replacement or refund in accordance with your statutory rights.

Nothing in this policy affects your legal rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

ITEMS THAT CANNOT BE RETURNED

We may be unable to accept returns for items that have been:

• worn, washed, altered or damaged after delivery;
• returned without their original tags where those tags are required to establish the condition of the garment; or
• personalised or specifically made to a customer's individual specifications, where applicable and where the law permits an exception to the right to cancel.

Any product-specific return restrictions will be clearly communicated before purchase.

SALE ITEMS

Sale and promotional items remain subject to the same statutory consumer rights as full-price items.

Any additional commercial return conditions applicable to a particular promotional offer will be stated clearly at the time of purchase.

EXCHANGES

If you would like a different size or colour, please contact us regarding an exchange.

Where an exchange is not available, you may return the original item in accordance with this policy and place a new order for the replacement item.

PRE-ORDERS AND LIMITED-PRODUCTION PIECES

Where a product is offered as a pre-order, the product page will clearly state that it is a pre-order and provide the expected fulfilment timeframe.

Pre-order status does not remove any statutory consumer rights that apply to your purchase.

Where a product is specifically personalised or made to a customer's individual specifications, any applicable restrictions on cancellation or returns will be clearly stated on the relevant product page before purchase.

REFUNDS

Once your return has been received and inspected, we will confirm whether the return has been accepted and process any applicable refund.

Where a statutory cancellation applies, refunds will be made in accordance with applicable law and generally using the original payment method.

For our voluntary 30-day return policy, refunds will be processed after the returned item has been received and approved.

CONTACT US

For return or refund enquiries, please contact us using the contact details provided on our website.

Return address:
[TO BE CONFIRMED]

Customer service:
[TO BE CONFIRMED]